---
title: "#storiesthatmatter: When empathy informs design"
description: MATTER's senior director of programs, Arun Bhatia, shares the personal experience that led to newfound clarity in his role on the innovation team at a large medical device company.
image: https://blog.matter.health/hubfs/Imported_Blog_Media/arun-bhatia-video-2.jpg
---

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# #storiesthatmatter: When empathy informs design

[ Caitlin ](https://blog.matter.health/author/caitlin)  April 30, 2019

Next from *Stories That Matter*: MATTER’s senior director of programs, Arun Bhatia, shares the personal experience that led to newfound clarity in his role on the innovation team at a large medical device company.

### “I think innovators really need to have a strong understanding of the emotional and personal components of the solution that they’re trying to build.”

This year, we’re on a mission to tell the boots-on-the-ground stories of healthcare. [Learn more about *Stories That Matter*](https://blog.matter.health/stories-that-matter).

[stories that matter](https://blog.matter.health/tag/stories-that-matter)

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